Privacy Policy

Last updated Nov 3, 2026

Draft. Not yet reviewed by a lawyer. This page is a working draft and is not a final policy. Highlighted items are placeholders to be completed. Questions about how we handle information can be sent through our contact page.

Draft notice

[LAWYER REVIEW REQUIRED] This is a working draft prepared for review by Canadian legal counsel. It is not a legally sufficient privacy policy and must not be relied on as one. Obligations under PIPEDA, Canada's Anti-Spam Legislation (CASL) and the CRTC Unsolicited Telecommunications Rules must be confirmed before launch.

Who we are

[LEGAL NAME], operating as [BRAND NAME], based in the Greater Toronto Area, Ontario. Privacy contact: [PRIVACY OFFICER NAME AND EMAIL].

Information we collect

From website visitors: details you submit through our consultation or contact forms (name, company, email, phone, city and your message), and basic technical information needed to secure the site (a one-way hash of your IP address used for rate limiting).

From contractor clients: account details for your team members, and the quote records you choose to share with us so we can provide follow-up services.

From homeowners, on behalf of our contractor clients: name, contact details, quote information and the history of follow-up contact. We process this information as a service provider to the contractor. [LAWYER REVIEW: confirm controller and processor roles and contractual terms.]

How we use it

To respond to inquiries, provide and report on our services, invoice clients, keep the platform secure and meet legal obligations. We do not sell personal information. We do not send automated marketing messages to homeowners from this platform.

Consent and do-not-contact

We contact homeowners only within the consent or business relationship rules our contractor clients have confirmed, and we record and honour do-not-contact requests. [LAWYER REVIEW: confirm consent basis, retention of DNC records, and National DNCL obligations.]

Service providers

We use service providers for hosting, database, email delivery and payments. Payment card details are handled by our payment processor and are never stored on our systems. [LIST PROVIDERS AND DATA LOCATIONS.]

Retention

[LAWYER REVIEW: retention periods for leads, client data, homeowner records and audit logs.]

Your rights

You may ask to access or correct the personal information we hold about you, or withdraw consent, by contacting [PRIVACY CONTACT EMAIL].

Changes

We will post any changes to this policy on this page with a new effective date.