Terms of Service

Last updated Nov 3, 2026

Draft. Not yet reviewed by a lawyer. This page is a working draft and is not a final policy. Highlighted items are placeholders to be completed. Questions about how we handle information can be sent through our contact page.

Draft notice

[LAWYER REVIEW REQUIRED] This is a working draft prepared for review by Canadian legal counsel. It is not a complete or legally sufficient agreement. Client engagements are governed by a signed services agreement.

The service

[BRAND NAME] provides follow-up support for residential HVAC replacement quotes on behalf of contractor clients. We are not an HVAC installer, emergency service, lender or financing provider, and we do not sell, price or install equipment.

No guarantee of results

We do not guarantee that any quote will result in a sale, or that our services will increase your sales. Reports distinguish sales attributed under the agreed attribution rule from any estimate of incremental impact.

Fees

Fees, including any diagnostic fee, monthly service fee and success fee, are set out in your services agreement and order form. [LAWYER REVIEW: payment terms, taxes, late payment, refunds.]

Attribution

A success fee applies only to completed sales that meet the attribution rule in your services agreement. [INSERT OR REFERENCE ATTRIBUTION RULE.]

Your responsibilities

You confirm that the homeowner information you share was collected lawfully and that contact is permitted on the basis you indicate. You remain responsible for pricing, sales and installation.

Data and confidentiality

Your data is kept separate from other clients' data and is used only to provide the service to you. [LAWYER REVIEW: data processing terms, return and deletion on termination.]

Limitation of liability

[LAWYER REVIEW REQUIRED]

Term and termination

[LAWYER REVIEW REQUIRED]

Governing law

[LAWYER REVIEW: Province of Ontario and applicable federal laws of Canada.]